MASSAGE MONITOR:
EVALUATION OF CLIENT SATISFACTION WITH A MASSAGE
When
we use a questionnaire to measure in research we expect it to have been pre-tested for validity and reliability.
But
first a questionnaire has to be developed and at stage 1, so to speak, we seek face validity.
The questionnaire which follows (Massage Monitor) has been used by numerous massage students and massage tutors who
have informally agreed that it has face validity. It has not yet been tested
for other aspects of validity and reliability.
It is
freely offered below for users to develop, to experiment with and to test for validity and reliability and feedback will help
to improve it. If use is made please acknowledge the questionnaire by name Massage
Monitor and by author Prof.
L. A. Goldstone, London
South Bank University and by reference to this Bulletin.
Massage
Monitor has been very well received by its users and can be scored as follows;
Each
response is scored 1,2,3,4 or 5.
Add
up the value of all the responses.
For
example if 23 questions were completed the total score might add to 70. The maximum
which could have been obtained is 23 x 5 = 115. The score is then actual / maximum as a percentage i.e. (70/115) x 100 = 61%.
Questions
which have not been completed by the patient are not included in the scoring. The
more questions that have been responded to, the more useful the feedback to the masseur and the more helpful the score.
REFERENCES
Burns R.B. 2000 4th
ed
Introduction to Research
Methods
London: Sage Publications
Polit D.F. Beck CT Hungler B.P. 2001 5th ed
Essentials of Nursing Research
Philadelphia: Lippincott, Williams and Wilkins
